FREQUENTLY ASKED QUESTIONS


Are pets permitted? If so, how much are pet fees?
Pets are permitted. We allow two pets (dogs and cats) per apartment home. We require a one-time nonrefundable pet fee and monthly pet rent (per pet). Dogs must weigh less than 65 lbs. each. Please contact the leasing office for details on pet fees and a full list of breed restrictions for dogs.

Is my security deposit completely refundable?
After you move out, provided your apartment is returned in similar condition to when you moved in, we will return your security deposit within 30 days. However, we will deduct monies from the deposit account for any damages or other charges unpaid and owed.

What happens if I need to break the lease?
Residents need to give 60 days’ written notice in order to break their lease in advance of the expiration of their lease term. The lease break fee is one month’s rent. Also, they will be required to pay back any concession received.

Who pays for utilities?
We require electricity and gas service to be established in your name. The same applies for cable, Internet and phone. Water and sewer are charged by and will be paid to management on a monthly basis. Please contact our office for assistance in initiating these services.

What is the required term of my lease? Do you accept short-term leases?
We currently accept three to 15-month leases.

When is my rent payment due?
Rent is due the 1st of each month.

My children live with me in the summer. Do I need to notify your office when they arrive?
Yes, we are required to document everyone living in an apartment for more than two consecutive weeks on the lease. In addition, we must perform a background check on anyone 18 or older.

There’s someone who might be staying with me for a while. Is that permitted by the lease?
Yes, but we require that for individuals staying more than several days, management be notified. Longer stays (two weeks or longer) require a criminal background check for anyone 18 or older.

Does Regent’s Park offer covered and controlled-access reserve parking?
Yes, private garage parking is available. Residents are asked to pay $150 per month for individual garages and $50 for covered parking. All other parking areas in the community are on a first-come, first-served basis.

Do you have visitor parking?
Regent’s Park permits visiting parking in designated areas. Guest passes for visitors are available in the management office.

Which cable companies service the building?
Cox Cable will be available in the building.

Will you accept my delivery packages for me?
Yes, we offer a package acceptance program.

If something needs to be repaired in the apartment, how do I report it?
To report a maintenance request, you will be able to access BuildingLink and submit the information. You may also stop by the office, call or email. We are committed to responding to your request within 24 hours.

If I decide to upgrade to a larger apartment, are transfers allowed?
Yes, please see a leasing specialist for details.